Service Logistics
Effective Management of the Entire Service Supply Chain
Service Logistics may be a fairly new business term, but it certainly isn’t a new business requirement. Moving goods from one end of the supply chain to the other has always been a necessary process. However, traditionally the balance of organisational effort and resources has been heavily on pre sales and sales, and as a consequence post sales service has often suffered.
Why? Because Reverse or Service Logistics is largely regarded as a necessary evil – the after, after sales function - and therefore of little business value. Organisations prefer instead to focus on revenue generating tasks earlier in the forward supply chain and as a result, few have dedicated processes or policies in place to deal with the reverse logistics and returns flows.
However, for companies looking to avoid the significant costs associated with returns management, eager to maximise asset recovery value, facing pressure to adhere to environmental regulations, and with a keen sense of the importance of customer satisfaction, effective Service Logistics must become a business imperative.
The Kewill Service Logistics solution is built on the acquisition of Innovate-IT in 2007 and its SLS system. SLS (Service Logistics Solution) is a best-of-breed application built on more than 13 years experience in delivering Service Management solutions across the globe to some of the world's largest companies.
Kewill is now able to manage the complete after sales supply chain including order placement, customer care, logistics, repair and exchange services, anywhere in the world. Most importantly for this market is the ability to deal with returns management including full repair process tracking. The solution can be easily configured to meet specific business needs and integrated with other business systems and external business partners.
