Spare Parts & Service
Increased customer expectation and a drive to lower inventory and reduce lead times in a more competitive environment has led many companies to fundamentally rethink the way they manage the logistics of their after market parts operation.
Getting it right, however, is of crucial importance to your business. A good track record for service translates into more sales and eventually more service revenue. Effective after market service parts logistics is crucial because margin on many parts is a significant contributor to the bottom line. Get it wrong and poor service damages your company’s reputation and your profits. Too much of the wrong inventory in the wrong places produces pressure on capital resources, soaks up margin and ultimately leads to the most expensive errors of all - poor customer service and inventory write off.
It is the job of Kewill’s Service Logistics solution to help after market parts operations meet these challenges profitably.
Successfully managing the logistics of the after market parts operations is often complicated by factors such as:
- A large, ever increasing range of parts
- Regular product supersession
- A high risk of obsolescence
- Warranty claims
The complexity of serving the aftermarket is an advantage for the smart corporation, whether as the original equipment manufacturer or a third party. Providing high service levels at an attractive price will always be a competitive advantage and those providers that can effectively manage their inventories will be in a strong position.
Some of the benefits experienced by our clients include:
- Enhanced customer service levels
- Reductions in inventory
- Reductions in lead times
- Reductions in obsolete inventory
- Increased profits